We provide a guaranteed one-year warranty on all our products
- What is your warranty?
- Can I return or exchange an item?
- How do I return an item?
What is your warranty?
Can I return or exchange an item?
Yes, we offer a 30-day return policy. If you're not completely satisfied with your purchase, you can return the item within 30 days of receiving it for a full refund or exchange.
How do I return an item?
Please contact our customer support team at support@ez-x.ca , or reach out to us through our contact form on the website at https://ez-x.ca/pages/contact
- What is the shipping cost?
- Where do you ship to?
- Where do you ship from?
What is the shipping cost?
We offer free shipping on all orders over $39 across our website
Where do you ship to?
We ship to all locations across Canada, including the territories, remote areas, and community mailboxes
Where do you ship from?
We ship out of Ontario Canada
- Can I use the massage gun while it is plugged in?
- What are the 4 rubber rings that come inside the package?
- Can it be used in other countries with different electrical outlets?
- What is the EZ-X massage gun Stall Force?
- What is the EZ-X Premium Massage Gun RPM?
Can I use the massage gun while it is plugged in?
No, it is not recommended as it can damage the battery. Keep your massage gun shut off while charging
What are the 4 rubber rings that come inside the package?
Each attachment head has a rubber ring on the insert side. It is possible that after a long term use the rubbers can wear out and you can exchange them with these spare rubber rings
Can it be used in other countries with different electrical outlets?
Yes, the charger is 110V-250V, and the device is 110-240V, 50/60Hz. With the right converter, it can be used in other countries, including those that have 220V
What is the EZ-X massage gun Stall Force?
The EZ-X Premium Massage Gun has a no stall force of 55 lbs.
What is the EZ-X Premium Massage Gun RPM?
The minimum RPM on the lowest speed level is 1200 and the maximum on the highest level is 3200
- How to Use the EZ-X LED Light Mask?
- Is the Red Light Face Mask suitable for all skin types?
- Why can't I see the LED lights when the Mask is on?
- How do I put the mask on?
- I am getting redness after using the red light therapy mask. Is that a problem?
- What is the irradiance power?
- How many LEDs does it have?
- Does the red light therapy mask come with a warranty?
How to Use the EZ-X LED Light Mask?
1. Perform a sensitivity test on your arm.
2. Cleanse your skin and attach the mask.
3. Turn on the mask and relax during your 10-minute treatment.
4. After your session, wipe the mask clean and store it in its protective bag.
Is the Red Light Face Mask suitable for all skin types?
Yes, the Red Light Face Mask is typically safe for all skin types. However, if you have photosensitivity, it’s important to consult with a healthcare professional before use.
Why can't I see the LED lights when the Mask is on?
It’s possible that your mask isn’t securely connected. Make sure the cable is fully inserted firmly into the controller; you should hear a "click" when it’s properly in place. Then, press the power button to turn on your mask.
Please refer to the video below:
How do I put the mask on?
Securely connect the three straps at the back of your head using the Velcro.
Please refer to the video in the link below:
https://drive.google.com/file/d/1odcU_sVsh4CUcjytJ4Ga8CXXBXHSo3HW/view?usp=sharing
I am getting redness after using the red light therapy mask. Is that a problem?
It’s common to experience redness immediately after using the mask, which usually fades within a few hours. If the redness persists, consider the following:
1. Avoid Retinol, AHA, and BHA products before use, as they can increase photosensitivity.
2. Some medications may make your skin more sensitive.
3. Limit sun exposure, as it can irritate the skin.
4. Clean the mask regularly to prevent bacteria buildup.
5. Stick to the recommended usage of 10 minutes per session, 3-5 times a week.
- If redness continues, consult with your physician before using the mask.
What is the irradiance power?
The EZ-X Pro Red Light Mask irradiance power is: 40.8mW/cm2
The EZ-X Pro LED Mask irradiance power is: 36mW/cm2
How many LEDs does it have?
The EZ-X Pro LED Mask and the EZ-X Pro Red Light Mask both have 240 LED's
Does the red light therapy mask come with a warranty?
Yes, the mask comes with a 1-year full coverage warranty. Additionally, we offer a 30-day return policy from the date you receive your order